Frequently Asked Questions
Have questions before visiting our showroom? We've got you covered with all the details.
Is there a warranty?
Yes! Every device comes with a 10 days of warranty and it has some terms and conditions.
What is the difference between Super Mint and Mint?
Super Mint devices look brand new with zero visible scratches and 90-100% battery health. Mint condition devices are also in excellent shape but might have 1 or 2 extremely minor, barely visible micro-scratches on the body.
Is there an EMI facility available?
Yes, EMI is available! We offer flexible financing options so you can purchase your dream device easily with convenient monthly installments.
Are the devices unlocked for all carriers?
Absolutely. All our pre-owned smartphones are fully factory unlocked and rigorously tested to ensure compatibility with all major network carriers worldwide.
Can I trade in my old phone?
Absolutely. Bring your old device to our showroom when you pick up your reserved item. We'll run a quick diagnostic and offer you a direct trade-in discount on the spot.
What does "Open Box" mean?
An Open Box device is a brand-new phone where the seal was broken, but it was never actively used. It comes with zero signs of use, 100% battery health, and often carries the original manufacturer warranty.
What can I expect from a "Good" condition phone?
A Good condition phone is fully functional and tested but shows signs of normal daily use. You can expect a few visible scratches on the screen or body, and maybe minor scuffs on the edges, but no major dents or cracks.
Is the original bill and box available?
We always provide a valid Panda Mobile retail invoice. For Open Box and Super Mint devices, the original box is usually included. For other conditions, original boxes may not be available, but we provide a secure Panda Mobile box.